Call Centers Scheduling Challenges
Common pain points we help solve
Peak Call Time Coverage
Customers are waiting while you're understaffed. Getting coverage aligned with call patterns is difficult.
High Turnover Scheduling
Call centers have turnover. Constantly updating schedules for new hires and departures is exhausting.
Last-Minute Absences
When agents call off, queue times spike. Finding replacement coverage quickly is critical.
Overtime Management
Overtime happens when you're scrambling for coverage, but you don't see it coming until payroll.
How ShiftAssignment Helps
Purpose-built features for your industry
Visual Coverage Planning
See your staffing levels at a glance. Identify gaps and adjust before customers experience long wait times.
Quick Onboarding for New Agents
Add new team members and get them scheduled quickly. No complex setup for new hires.
Instant Absence Response
When an agent calls off, see available replacements immediately. Fill the shift before queue times spike.
Overtime Visibility
See who's approaching overtime before they hit it. Avoid surprise labor costs while maintaining coverage.
Call Centers Scheduling FAQ
Can ShiftAssignment handle call center scheduling?+
Yes. While we don't have workforce management features like call forecasting, we excel at the core scheduling challenge: keeping the right number of agents on the phones at the right times.
How do we handle agents calling off?+
Agents report absences through the app. You get instant notification and can see all available agents who can fill the shift. One-click assignment gets coverage secured quickly.
Does it help with overtime management?+
Yes. The real-time dashboard shows who's approaching overtime so you can redistribute hours before they hit it, avoiding surprise labor costs.
Is it easy to add new agents?+
Very easy. Add a new team member in seconds and start scheduling them immediately. No complex onboarding process.