C
Call-Off
When an employee notifies their employer that they cannot work a scheduled shift, typically due to illness, emergency, or personal reasons.
Clopen
Short for 'close-open' - when an employee works a closing shift and then returns the next day for an opening shift, resulting in minimal time off between shifts.
O
Open Shift
A shift that needs to be worked but currently has no employee assigned to it.
Overtime
Hours worked beyond the standard workweek (typically 40 hours) that often require additional pay at a premium rate (commonly 1.5x regular pay).
Overstaffing
A situation where more employees are scheduled than needed to effectively handle the workload, resulting in excess labor costs.
S
Shift Scheduling
The process of assigning employees to work specific time periods (shifts) to ensure adequate staffing coverage for business operations.
Shift Swap
An arrangement where two employees trade their scheduled shifts with each other, subject to manager approval.
Shift Differential
Additional pay provided to employees who work less desirable shifts, such as nights, weekends, or holidays.
Split Shift
A work schedule where an employee works two separate periods in a single day with a substantial unpaid break between them.
Shift Bidding
A process where available shifts are posted and employees express interest in working them, with assignments based on seniority, qualifications, or other criteria.
Schedule Compliance
Following labor laws and company policies when creating schedules, including rules about breaks, overtime, rest periods, and predictive scheduling.